Refund policy

ReadySOS® Return & Satisfaction Policy

At ReadySOS®, we want every customer to shop with confidence and feel supported when choosing a product for their loved ones.

15-Day Satisfaction Guarantee

We offer a 15-Day Satisfaction Guarantee. If you are not completely satisfied with your purchase, please contact us within 15 days of receiving your order.

Our support team will review your case and work with you to find the best possible solution, which may include:

  • A replacement item

  • Store credit

Lost or Missing Orders

ReadySOS® is not responsible for packages marked as “Delivered” by the shipping carrier.

If your tracking status shows “Delivered” but you cannot locate your package, please:

  • Check with neighbors, family members, or building management.

  • Look around common delivery areas such as mailboxes, porches, or reception desks.

  • Contact your local carrier using your tracking number.

If you still cannot locate your order after completing these steps, please contact us and we will do our best to assist you.

Orders marked as delivered are not automatically eligible for a refund; we will review the circumstances in accordance with our policies and applicable consumer protection laws.

Damaged Orders

If your order arrives damaged, please contact us within 15 days of delivery.

To help us review your request, please provide:

  • Clear photos of the damaged item

  • Photos of the packaging

  • Your order number

Please keep all packaging materials until your case has been resolved.

Requests submitted after 15 days may not qualify for a replacement, subject to applicable consumer protection laws.

Incorrect Orders

If you received the wrong item, please contact us within 15 days of delivery.

Please include:

  • Your full name

  • Order number

  • Description of the issue

  • Photo of the item received

Our team will review your request and arrange a replacement with the correct item where appropriate.

Shipping Delays

While we always aim to deliver orders on time, delays may occasionally occur due to factors outside our control, including:

  • Carrier delays

  • Weather conditions

  • Customs clearance processes

Delivery dates are estimates and cannot always be guaranteed, including for holidays or special occasions.

Once an order has been shipped, cancellation or modification may no longer be possible. Please contact our support team if you need assistance.

Sale Items

Sale or discounted items may be subject to special return conditions. Any restrictions will be communicated at the time of purchase and will remain subject to applicable consumer protection laws.

International Orders

International orders may be subject to additional shipping, customs, and return conditions. Please contact our support team before returning an international order for instructions.

If an international package is confirmed lost in transit, we will review the case and determine an appropriate resolution in accordance with our policies and applicable laws.

Need Assistance?

If you have any questions or need help with your order, please contact our support team:

📩 support@readysos.com

We are here to help and make your shopping experience as smooth as possible.

Thank you for choosing ReadySOS®.

Warm regards,
The ReadySOS® Team