Shipping policy

ReadySOS® Shipping Policy

Order Processing

Please allow 3–5 business days for order processing before shipment. This includes payment verification, quality checks, packaging, and preparation for carrier pickup.

We aim to process orders as quickly as possible. During peak seasons or periods of high demand, processing times may be slightly extended. If significant delays occur, we will notify you by email.

Shipping Times

After your order has been shipped, estimated delivery within the United States is typically:

  • Shipping time: 8–10 business days

  • Total estimated delivery time: 11–15 business days, including processing and shipping

Delivery estimates may vary due to carrier delays, weather conditions, holidays, customs processing, or other factors outside our control.

All shipping times are estimates and are not guaranteed.

International Orders

For international shipments, customers may be responsible for customs duties, import taxes, VAT, or other charges imposed by the destination country, depending on local regulations and the shipping terms applicable to the order.

ReadySOS® is not responsible for delays caused by customs clearance procedures or additional international shipping requirements.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow some time for tracking updates to appear after the carrier receives your package.

You can use the tracking number provided to monitor your shipment. If tracking information does not update for an extended period, please contact our support team for assistance.

Address Accuracy

Customers are responsible for providing accurate shipping information during checkout.

If you need to update your shipping address, please contact us within 12 hours of placing your order:

📩 [Insert your official ReadySOS support email]

After this timeframe, we cannot guarantee that address changes can be made before shipment.

If an order is returned or delayed because of an incorrectly entered address, please contact our support team so we can review the situation and discuss available options.

Lost, Missing, or Delivered Orders

If your tracking status shows “Delivered” but you have not received your package, please:

  • Check with neighbors, family members, or building management.

  • Look around common delivery areas, including mailboxes, porches, and reception desks.

  • Contact your local carrier using your tracking number.

If your package still cannot be located, please contact us within 15 days of the marked delivery date:

📩 [Insert your official ReadySOS support email]

Our team will review your case and provide assistance based on the available tracking information and circumstances.

A delivery scan does not automatically resolve every claim. Requests will be reviewed in accordance with our policies and applicable consumer protection laws.

Damaged Orders

If your order arrives damaged, please contact us within 15 days of delivery.

To help us review your request, please provide:

  • Clear photos of the damaged item

  • Photos of the packaging

  • Your order number

Please keep all packaging materials until your case has been resolved.

If your claim is approved, we may arrange a replacement or another appropriate resolution in accordance with our policies and applicable law.

Incorrect or Incomplete Orders

If you receive the wrong item or your order is incomplete, please contact us within 15 days of delivery:

📩 [Insert your official ReadySOS support email]

Please include:

  • Your order number

  • Photos of the items received

  • A brief description of the issue

After reviewing your request, we will work with you to arrange delivery of the correct or missing item or another appropriate resolution.

Shipping Delays

While we strive to deliver all orders within the estimated timelines, delays may occur due to:

  • Carrier disruptions

  • Customs processing

  • Severe weather conditions

  • High shipping volumes

  • Other unforeseen circumstances

We cannot guarantee delivery by a specific date, including holidays, birthdays, or special occasions.

If your order has already shipped, changes or cancellations may no longer be possible. Please contact our support team to discuss any available options.

Contact Us

If you have questions about shipping, tracking, or your order status, please contact our support team:

📩 support@readysos.com

Thank you for choosing ReadySOS®.

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